Bottom line, we will do our best to make things right for our customers.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf and assist you in this process.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Returns and refunds may differ by brand, please read all information before ordering.
If a customer refuses the delivery because items do not fit, the customer is responsible for a restocking fee of up to 25% of the purchase price as well as the round trip shipping and handling costs. This is because once items are returned to us; they cannot be resold to another customer and shipping furniture costs hundreds of dollars.
Glory Furniture return policy
Glory Furniture doesn't offer returns or refunds unless the product was damaged in transit at which point photos will need to be provided.
Homey Design Furniture return policy
On all claims for defects, merchandise must be packed in Homey Design original boxes, without any writing or marks on the boxes.
Returns and Exchanges are allowed within seven (7) days from the date of delivery. Claims for defects or missing parts must be made within thirty (30) days of invoice date. RMA number is required for all returns and exchanges. NO EXCEPTION. NO RMA. NO EXCHANGE. NO CREDIT. NO REPAIR.
Pictures are required to claim merchandise defect.
All returned shipments must be freight prepaid with RMA number and the original invoice. We will NOT accept any exchange or return on any used, previously displayed or assembled merchandise.
20%* (Good, resalable condition in original package)
25%* (Good, resalable condition without original package)
50%* (Damaged but can be repaired)
‘Upon inspection and approval by our customer service department
Any claim for merchandise damaged in transit must be made through freight carrier BEFORE signing freight bill, PLEASE inspect all boxes for damages. (Please make sure carrier signs freight bill for any damages). If you do not inspect your merchandise at time of arrival, and you sign the freight bill, neither Homey Design, nor the trucking company will be liable for any damage claim.